Growth Newsletter #095

Mobile navigation is hard. Particularly on ecommerce shops with dozens of product categories spanning hundreds to thousands of products.

If it's not easy to find what you're looking for, you might bounce and never return again.

Therefore, try adding a fixed search bar to your mobile site.

An anchored search bar gives users an easy way to find what they're looking for.

Calvin Klein’s Hong Kong team tested this with great success.

They sell swimwear, underwear, and accessories to men, women, and children. It's dizzying.

A sticky search bar at the top of its homepage made it much easier for shoppers to find what they’re specifically looking for.

In fact, this change led to a 267% increase in search bar clicks and 19% jump in shoppers accessing the search results page versus simply having a search icon in the nav bar.

One word of caution in testing this function: try not to fill half their screen with sticky elements. Or else they won't be able to actually use the site.

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My friend, Rob, is the epitome of startup hustle. He translated his intensity from being a 5x Team Canada pro cyclist into bootstrapping a DTC brand called Outway. 

At least once per week he custom designs socks for brands he loves. 

He then pings them publicly on Twitter with the design to prompt them to do a custom wholesale order for their team.

For example, here’s one he did for Canva:

It then led to the Canva team responding positively:

This tactic is an excellent way to:

1. Illustrate the value that the custom order provides. It makes it a lot more real.
2. Approach a brand without being annoying.
   
3. Get both employees and fans of the brand on board.
4. Get exposure in general, as engagement is quite high relative to his account size.
5. Get wholesale leads in the door.

Imagine it's your birthday and you're scrolling your Instagram feed (mine is mostly Aussie Shepherd videos). Suddenly you see a big image that says "Happy Birthday!"

It'd be a really delightful surprise. And as we said 2 weeks ago, delight leads to much greater customer loyalty. You're now more likely to buy from that brand in the future. 

The tactic is: Run retargeting ads for people with upcoming birthdays.

Simply wish them a happy birthday in a creative way. You can offer something (e.g., “Your birthday’s coming up, here’s a coupon”), but you don’t need to.

The next time these prospects need your product, they’ll be more likely to choose you.

A warning: This is not a "performance" campaign. It's a brand-building campaign. It won’t drive tangible results overnight. In fact, ROI won’t be directly attributable.

However, this campaign will certainly build goodwill and customer rapport—which can lead to improved retention, repeat purchases, and brand affinity in the long run.