The Growth Vault

We process images upwards of 60,000x faster than text. (That range varies hugely depending on the paper. So let's say... much faster.)

Yet the most common marketing mistake we see is:

Focusing on features and tech specs, rather than the outcome.

Show don't tell. Show your customer what life looks like when your product has solved their problem. They're not dumb—they can figure out what's better about it.

For example:

This video from True Classic's website does it perfectly. It shows you immediately how much better you'll look with a better-cut shirt.

They could have said:

• Flattering fit
• Hugs arms & shoulders
• No-stretch collar

Oh, wait they do. But they do that on the product page—after you've already seen the transformation and you know how much better the shirts look.

You want people to go "ohhhh, I get it."

Yes, I know, this is harder for service-based businesses and intangible products. You can't show them saving money with cheaper accounting software. This is one of the reasons testimonials are powerful. People share their transformation story.

So focus on the transformation and the outcome—use imagery if you can.

Most startups ignore branding. It keeps getting punted because, frankly, other things seem more important.

Things like: quick-win ad campaigns and social posts. Things you can point at and say, "Look at all the clicks/views this got."

The problem with that thinking is that, while you might get short-term sales activation, without a brand strategy, you’ll miss out on long-term sales growth.

Besides thinking brand strategy isn’t urgent, people put it off because they think it's not attributable.

That’s the performance-marketing mentality: If I can’t measure it, I don’t need it.

Yes, brand is harder to measure than email open rates and sales. But there are metrics you can use to gauge the success of your brand strategy. 

Here are five that we think are solid indicators of brand performance:

• Branded keyword search volume: If, before doing any brand work, you had ~100/month Google searches for your brand name, and all of a sudden you've got 1000s, then your brand work is paying off.
• Organic social mentions: If people are shouting you out or recommending you, that's a pretty good sign that you're building brand awareness.
• Click-through rates: An improvement in CTRs could mean that people are already more familiar with your brand—and more likely to click through on an ad by you.
• Sales timeline (for B2B): If people are already aware of your company when they come to you, you should have a tighter sales cycle from first contact to close.
• Conversion rates: As your brand builds trust and affinity, it'll be easier to convert more of the people who come across your products.

Track those five metrics for clearer brand attribution. And if you can improve those, you'll improve your CAC and CPA as well ;)

Links from high-authority domains continue to be a positive signal to Google. So getting a quote and link back to your site in a Reuters article can have a positive impact on your SEO.

A good way to get quotes and links used to be HARO, the marketplace where reporters get questions answered in exchange for quotes. Unfortunately, HARO has become inundated with spammy link builders.

So reporters often turn to other channels (like Twitter & LinkedIn) to gather quotes.

Here's a strategy to connect with reporters directly (and for free):

1. Create a list of journalists. Study the top publications in your niche, and check out their employees' portfolios on LinkedIn. 
2. Send personalized messages to them. Ask a question, or give a compliment related to a recent article. Do not pitch your expertise. The goal is to start a conversation. 
3. Either DM them on Twitter/LinkedIn or email them. (If their email addresses aren't public, you can try using tools like Hunter or Voila Norbert to find them.)
4. If they respond (some won't), send a reply that:
5. Thanks them for their time.
6. Gives a brief summary of who you are and your qualifications. Things that make you seem like a baller.
7. Mentions that you’d love to act as a source for future articles if that would be helpful. Include your phone number and email address.
8. Be responsive. Reporters need to publish things quickly, so you'll need to act fast if they follow up.

This strategy requires some sweat equity—but it is free. You can also hire a VA to do the manual parts.

The team at Pixar uses a simple framework to help develop their story lines: 

Once upon a time, ___________________. Every day, ___________________. Until one day, ___________________. Because of that, ___________________. Because of that, ___________________. Until finally, ___________________.

Let's use our Un-ignorable Challenge as an example:

1. Once upon a time, Alice, a founder of a creative agency, was on top of the world.
2. Every day, she'd do sales calls for inbound leads and crush her client work.
3. Until one day, a recession hit and cut inbound leads by 2/3rds.
4. Because of that, she needed to increase leads, or else she'd have to lay off staff.
5. Because of that, Alice started posting on LinkedIn and Twitter. Most of her posts flopped—but a few did well and brought in leads, but she had a tough time running a business and creating good content consistently.
6. Until finally, she joined the Un-ignorable Challenge to learn how to systematically create content that resonates with her audience.

The result: She's increased lead volume and humanized her brand by becoming the face of her agency. She's made interesting and valuable friendships and partnerships.

This framework explains the value of your product. It helps you think through the exact person you're helping and problem you're solving. 

Try it out for your brand!

And if this story resonates with you, enrollment is open for the Un-Ignorable Challenge!

From April 6th to May 5th, buyer's psychology expert Katelyn Bourgoin and I will be teaching founders and creators how to build an audience of future buyers. And how to get into a publishing habit and stick to it. 

Enroll today. Enrollment closes tomorrow at midnight Pacific Time.

We love nuance. But nuance sucks when you just wanna take action. Here's an 80/20 way to land on an influencer marketing strategy.

First, ask these four questions:

1. What exactly are you looking for from an influencer partnership? Choose only one: content, revenue, or brand awareness.
2. What’s your main KPI? $$$, subscribers, demos, eyeballs?
3. What’s your budget?
4. If you’ve got an influencer in mind, do they have a record of delivering on what you’re looking for?

Use these answers to choose which influencers to partner with for the best ROI.

Three guiding principles based on your main objective:

• If you’re looking for reusable content, prioritize nano-influencers and small-time creators who can create TikTok-style ads for $200-$350.
• If you want to drive revenue, identify macro-influencers with strong engagement—take a look at their comments to find this out. Expect to pay $10-$15k for 100k views on YouTube or Instagram.
• If you want to increase brand awareness, you’ve got two routes:
• Parade: Send your products to a lot of nano-influencers. This is ideal for companies that don’t have much budget but have low product costs.
• Revolve: Identify a few big influencers (600k+ followers) for long-term partnerships requiring content creation. This is best for companies with big budgets and products that are too expensive to give freely in bulk.

There's a ton more nuance to every bulletpoint, but this is a great place to start.

What doesn't work: Just dumping a link to your newsletter in a post or your bio. 

Mix up your strategy by trying one or more of these three creative methods.

1. Newsletter ad break – Twitter

Threads are all the rage (see the Something Fun today)—and they often end with a signup CTA. But people often leave before they get there.

So instead of making this CTA your final tweet, try plugging your newsletter in the middle. Example here.

2. Before-after – LinkedIn and Twitter

Share a new issue of your newsletter on these two occasions:

1. The day before you send it: Give a sneak peek of what it’ll cover. Tell users to sign up so they can find out more.
2. The day after sending: Broadly recap what your email covered. Then encourage users to sign up so they don’t miss the next one.

Here’s an example from Justin Welsh:

3. Leverage social proof – everywhere

Whenever you get a nice review/testimonial, take a screenshot and use it to promote your newsletter (or product!). Often, this causes your biggest fans to flock and give you even more reviews/testimonials to use too.

Katelyn Bourgoin does this a lot:

Here, let's just start with an image:

“I see you started an order but didn’t get around to completing it. Here’s a free one to try...”

When asked whether this tactic worked, KetoneAid's founder Frank said:

“The cost of posting a can is $10. People get hooked and buy subscriptions. And the lifetime value of a subscriber is $3,000.”  

For a kinda strange new product that people aren't sure they're gonna like, they definitely want to try it before committing to a $79 12-pack. 

This tactic does a few things:

1. Handles buyers' biggest objection—knowing if they'll like it.
2. Surprises and delights people—and as we've said, delight is the best way to build brand loyalty.
   
3. Gives them a coupon for free shipping to sweeten the deal further.
4. Humanizes the brand. Frank's upfront about it costing $50 normally. It uses his name and is written in first person (even the coupon code uses his name).

"If you sell to everyone, you sell to no one." – Common saying remixed many ways.

Most startups get a bad case of shiny objective syndrome: trying to collect a bunch of wins, and sacrificing focus in the process. Examples:

Product: They want to have a “rich feature set.” Which turns into a feature dump.‍

Messaging: They want to make as many sales as possible. Which results in distilled messaging that connects with no one. 

The almost-inevitable result: The team spreads itself too thin, employees feel lost, and growth suffers.

Three ways to overcome shiny objective syndrome:

#1) Define your core persona. Make it niche—almost scarily so.

Lenny Rachitsky calls this the “super-specific who.” Examples he shares from companies’ early days:

• Substack: “successful veteran online newsletter writers”
• Cameo: “B-list athletes in Chicago”

#2) Define your north star metric and the levers that move it.

Examples:

• Monthly active newsletter subscribers
• Orders
• Number of transactions per week
• Percentage of paid subscribers

What levers affect active newsletter subscribers?

• New monthly subscriber rate
• Unsubscribe rate
• Email bounce and spam rate
• Open and click rates

So, if active newsletter subscribers is the North Star Metric, every one of your growth initiatives should be centered on those levers.

#3) Try fewer channels for more concentrated growth.

Don't invest in Twitter, TikTok, SEO, influencers, Facebook Ads, and cold emails all at once.

Look for the one or two channels that have the greatest chance of success, given your specific goals and constraints.

The seven criteria we recommend considering are: scale, targetability, effort, time to results, intent, context, and cost.

Nail one, scale it up, systemize it, and only then move on.

Imagine you own a mountainside rental property and want to attract more applicants. Which of these statements do you find more useful when writing the listing?

1. George is a single 32-year-old software engineer in Philadelphia. He has a bachelor’s degree, earns $120k/year, and lives in a one-bedroom apartment with his pet dog.
   
   
2. George is feeling cooped up working from his downtown apartment—with very little green space for his energetic border collie.

We’re guessing #2.  

Knowing that, you would emphasize that your property is dog-friendly, has a yard, and has many nearby nature trails and excellent Wi-Fi.

Then why do we all build customer personas that sound like #1? Focused on demographic details like age, education, and profession.

It’s not that this info is irrelevant—but you’ll attract more of your ideal customer when you focus your messaging around your customers’ frustrations and motivations. Not their demographic and firmographic details.

Otherwise you get this:

 When developing personas, prioritize answering these questions:

• What are prospects stressed about?
• Where are they looking for solutions?
• What solutions are they trying, and what are their shortcomings?
• How do prospects describe success?
• What are they nervous about?

These questions follow the jobs-to-be-done (JTBD) framework, a customer-centered approach where companies focus on meeting users’ real-life needs, aka jobs. Use it to pinpoint where and how your product provides the most value.

You likely have oodles of sales pages on your site, but do you have an “Objection Smasher?” 

This is a landing page that lists the top 5-10 reasons why people don’t buy your product or why they churn.

Seems like a potentially bad idea telling people how you don't live up to expectations, right?

So, what’s the point of creating an Objection Smasher? 

I bet whenever you buy something, you almost always consider multiple products or vendors. And so do your leads.

And since every company is trying to sell to them, they’re usually wary when companies claim that their "the best," or that they're for everyone. 

An Objection Smasher builds trust and credibility with potential buyers since it acknowledges upfront why others churn or choose another business over yours.

And you can even weigh in to explain why certain customers aren’t a good fit for your product, or what you’re doing to improve your product further.

Here are a few examples of Objection Smashers:

• Drift’s article, “4 Reasons Customers Quit Drift in 2017,” lists their top customer complaints and then explains how they’re tackling these issues.
• Monday.com chooses a slightly different angle by naming Salesforce as its best alternative.

The Objection Smasher addresses common objections and builds trust—so chances are the leads who see it yet still continue to move down your marketing funnel will actually convert.

In April, I'm joining the final cohort of the Part-Time YouTuber Academy from Ali Abdaal (a YouTuber with nearly 4M subscribers clearing about $5M/year in revenue—nuts).

In preparation for that, I've gone through Ali's "YouTube for Beginners" course. 

Here are 3 things I've learned about content creation: 

1. Be an archaeologist, not an architect

There are two ways to approach creating content:

1. Be an architect. Have everything perfectly planned before breaking ground. For example, scrutinize your topic, audience, offer, and format before ever posting.
2. Be an archaeologist. Just start digging holes. When you find treasure, put all your focus there. For example, start making things that interest you, and when you find something that resonates, double down.

Most successful creators got there by just getting started and fumbling around. It took Ali one year and 50 videos to hit 1,000 subscribers. It took MrBeast years. They figured it out along the way. 

As Ali says: "The first 50 videos are for you. The next 50 are for your audience." 

2. Don't create for algorithms. Create for people.

Sure, we write about tactics every week. But what really makes a product or piece of content outpace others is by being exceptional.

So to grow your YouTube channel (or Instagram, or Twitter, or blog):

1. Create an enticing thumbnail and title so people will watch/read it.
2. Make the content interesting and engaging throughout.
3. Leave people satisfied so they click on your next post.

It's simple in theory, but incredibly hard to actually do. It takes a ton of practice, and so...

3. The reps are more important than anything

When you're getting started with a new skill, the quantity and frequency of practice are more important than the quality of each session. Whether that's creating videos, crafting Twitter threads, writing newsletters, or building a product—it's better to do it often and consistently.

Focus on developing the habit first. Then double down on getting good. 

As Ali puts it: "Get going → Get good → Get smart."

–––

Now, if you want to join me in the April cohort of the Part-Time YouTuber Academy to learn how to build a channel to 100k subscribers, make sure to sign up this week. Enrollment closes this Friday—and it's the last cohort they're ever doing.‍

(In full disclosure, I got to join because I promised to write about what I learned!) 

– Neal

To continue the trend of 3's...

Duolingo is famous for perfecting the art of gamifying something that’s good for you.

As the Duo team was figuring out how to gamify language learning, they looked to a logical source for inspiration: games.

Including Gardenscapes, a Candy Crush-esque mobile game the team was hooked on.

One thing Gardenscapes had that Duo didn’t was a “moves counter,” which showed users the dwindling number of moves they had left to complete a level.

After months of work, Duo launched their own moves counter—then “expectantly waited for an unmitigated success,” according to Duo’s former Chief Product Officer Jorge Mazal. 

But what actually happened?

Pretty much nothing. Retention and DAUs stayed the same. User feedback was…well, there was hardly any.

As you know, every experiment is a chance to learn. So here’s what Mazal learned from it:

“Now when looking to adopt a feature, I ask myself:

1. Why is this feature working in that product?
2. Why might this feature succeed or fail in our context, i.e. will it translate well?
3. What adaptations are necessary to make this feature succeed in our context?”

Asking those three questions led the Duo team toward gamification gold, with features like a FarmVille 2–esque leaderboard and irresistible streak rewards.

When you find a feature you love in another product, ask those questions before trying to implement it in your own product. They’ll lead you to what Mazal calls “the right balance of adopting and adapting.”

In honor of the less hyped-up 3-leaf clover ☘️, here are 3 rules of 3 we recommend following. 

The rule of 3 in advertising:  

Never include more than three pieces of information in an ad. Example: This ad from Biddyco has: 1) a before & after, 2) product features, 3) a review. Brand awareness magic!

The rule of 3 in copywriting:  

Three is the minimum number that makes a pattern, and people are pattern seekers. Group items in threes to make them more memorable.

The 3 (science-backed) rules of good writing (via Ariyh):

1. Use short, common, concrete words.
2. And short, simple sentences with active voice.
3. To keep your readers’ attention, keep your tone excited, anxious, or hopeful. People are more likely to continue reading if their emotions are stirred up, versus language that’s less stimulating—or just sad.

Each of those rules is pretty straightforward, right? A nice reminder that simplicity packs a powerful punch.

(Btw, there are a LOT of threes in marketing. There’s also the 3% rule and the cult of three clicks! Are there other rules of 3 you use and love?)

When we think of product gamification, we usually think of B2C apps and referral programs—Duolingo being one of the shining examples of gamification done right.

Turns out gamification can also work for B2B SaaS products.

Just take a look at the B2B scheduling software company Deputy. It gamifies onboarding tasks as part of its free trial:

What do users earn for completing tasks? Extra days for their trial.

It’s a total win-win: Users get to extend their trials and along the way, become more likely to reach the “aha” moment of product activation. Aka the turning point where the odds of becoming a paying customer spike—because they saw actual value from the product.

If you offer a free trial for a SaaS product, consider giving this strategy a shot.

Nat Eliason grew his TikTok account from 400 to 55,900 in just six weeks.

The key to his growth? Well, there wasn’t one—you can't easily "game" TikTok.

Instead, here are seven of Nat’s findings that’ll raise your chances of success.

🎯 Choose a niche where you have an "unfair advantage." Think hard about what would make your content hard to replicate. Nat chose non-fiction books since he has detailed notes about 300+ books.

Ali Abdaal's unfair advantage for his "how to get into medical school" YouTube channel was that he was already in medical school.

🧠 Take a SEO-inspired approach to content ideation. First look through the top 5-10 accounts in your niche and see what topics have done well. Then type those topics into the search bar—you’ll see variations appear below, just like Google’s related keywords. Also look at the search results’ “Others searched for” section for ideas.

🐑 Don’t prioritize making videos for the latest trends. Yes, creating for the latest viral trend can help get more views, but these trend-inspired videos often don’t explain why your account is worth following. They often get lots of engagement—but few followers.

Make these vids only if a trend fits your content, topic, and style.

🖥️ Edit your footage on a computer, not your phone. It’s a lot more efficient and powerful. Nat recommends using Final Cut Pro or Adobe Premiere. But use TikTok to add captions.

🚀 Your videos need strong hooks to actually take off. The first 2-3 seconds are the most important. We talked about hooks last week.

🪝 Also include a hook in the description. It’ll give people another reason to watch in case they read the description first. Example: The description for a video giving three tips on something could say, “The 3rd helped me the most.”

💬 Commenting on other videos won’t help your own account performance. It’s helpful, however, for connecting with other creators. Just focus on making really good videos.

In a previous newsletter, we shared an AI tool that maintains eye contact in videos.

But eye contact isn't always the best option.

Studies show that ads using averted gazes lead to more attention toward the product, and more memorable ads.

We're hardwired to notice faces. And when you see eyes looking over at something else, you're naturally drawn to look, too. 

See for yourself 👀

This same tactic can be used on landing pages and product photos. Use your models' eyes to make people look where you want them to—your product, your CTA, or where you want them to go next.

This can also apply to social media profile photos. The direction your profile photo faces can make it either feel like you've got your back to your post, or like you're facing it.

Which of these looks better? I bet you it's the first one.

‍

"It’s easier to be a critic than a creative." – marketing researcher Flint McGlaughlin 

ChatGPT can’t do all the legwork of content creation. It's still not that good at writing, for example:

So bad.

But it can be great for inspiration and relieving blank-page syndrome.

See for yourself by experimenting with these seven prompts:

1. “Write 5 headlines for [Company] based on the facts below.” Be sure to list at least three of your company’s strongest value props or credentials. They’ll help guide ChatGPT toward better results.
2. “Write 5 more headlines stressing the exclusiveness of [Company]’s services.” Rather than simply using the first few headlines generated, ask ChatGPT to refine them according to new specifications. You can change these new instructions to whatever you’re looking for.
3. “Write 5 more headlines that begin with the word ‘get.’” Continue refining. You can replace “get” with any other word of your choosing.
4. “What do customers want to achieve with [Company]’s services?” Use this prompt to get ideas for reframing your company’s biggest value props—and to clarify whether ChatGPT understands your company. This is a prereq for the next prompt.
5. “Write a headline that emphasizes how customers can get what they want through [Company].” Assuming ChatGPT correctly understands your company’s offerings and your customers’ goals, use this prompt to uncover more copywriting ideas.
6. “Add a sense of urgency to headlines 1 and 2.” If there are any specific headlines you like, ask ChatGPT to hone in on them and make adjustments.
7. “Give me 10 examples of X.” Coming up with examples can be time consuming.

For example, I asked: "What are 20 tactical copywriting tips with before-and-after examples?"

I then chose my favourites, remixed them, and created this design. Check out tips 4 and 5:

MrBeast won't even make a video unless he has the perfect thumbnail and title in mind. 

For written content, we call these "hooks." They:

1. Stop people scrolling (aka thumb-stopping).

2. Intrigue them.

3. Get them to either keep reading or click to see more.

Without a good hook, your otherwise amazing content just won't get seen. 

Shaan Puri lists six emotional reactions you want to evoke in your hooks: 

1. LOL (humour)
2. WTF (surprise/outrage)
3. That's crazy! (surprise/delight)
4. Ohhh, I get it now
5. FINALLY! Someone said it
6. Yay! (celebration—like if someone got a new job)

I'd also add:

1. Uh-oh (fear): "I hope I'm not doing it wrong."
2. Damn, I want that (inspiration)
3. Then what happened? (curiosity)
4. Daaaamn (credibility): "This person knows what they're talking about."

Tap into these emotions, and you'll stop the scroll and get them invested in reading more.

Here's how Wes Kao taps into "Uh oh":

LinkedIn is getting hotter and hotter each year.

And one of the great things about LinkedIn (unlike other social platform) is that you can bootstrap your first followers by sending connection requests.

Databox’s Nikos Ntirlis shares how:

#1) Make a list of the people you want to connect with—potential customers, influencers, partners, affiliates, etc.

Pro tip: Choose people with a similar audience size as you. If you have 1,000 followers, someone with 3,000 is way more likely to accept than someone with 300,000.

#2) Read their posts and check out their website. The goal is to identify the topics that interest them and their communities.

#3) Thoughtfully engage with them. That includes commenting on their posts, responding to their comments on someone else’s, and quoting and tagging them in your own posts.

Do this several times over the course of a few days or weeks.

Pro tip: Prioritize commenting on viral posts. You'll get more organic followers.

#4) Send a connection request after your targets respond.

They'll be way more likely to accept than if you did it cold. Why?

Because they recognize your name, have started to develop a relationship with you, and want you to keep engaging with their posts (so you help amplify their reach).

Note: you can also comment on people commenting on their posts, and send connection requests to them. Just be careful to only send up to about 20 per day to avoid being suspended by LinkedIn. 

And even if your targets don’t accept your connection request, interacting with their content can get you exposure to their audience.

Want more insights about growing your LinkedIn presence organically? Check out our comprehensive playbook.

Good copywriting isn’t about glorifying your product or exaggerating its features.

It’s about getting people to understand your product's core benefit. Only then can they consider becoming a customer.

You can reach that core benefit through dimensionalization. That involves identifying a key feature and then asking, “So what?” not just once, but again and again.

Keep asking, “So what?” until you reach one of these desires:

1. Physical: Food, drink, warmth, and shelter
2. Safety: Security and safety
3. Belonging and love: Companionship and intimacy
4. Esteem: Feelings of success and superiority
5. Self-actualization: Achieving one’s full potential

Maslow’s Hierarchy of Needs describes our fundamental needs as humans.

Dimensionalizing helps connect the dots between a product feature and at least one of these underlying desires.

Here’s an example of dimensionalizing:

Product feature: A fine art print that comes in extra large dimensions

• So what? The XL sizing makes the print the focal point of any room in your home.
• So what? The print commands everyone’s attention.
• So what? It becomes a conversation piece whenever guests are over.
• So what? You can show off your knowledge about the artwork.
• So what? You’ll impress your guests—earning you esteem from their social approval as well as your own feelings of success.

Figma has quickly become one of top design tools. Partly because it was the first Sketch-like design tool to double-down on web.

And it's inherently viral. I send you a link to our Figma file, we start collaborating immediately.

Figma makes this process even smoother with their permissions and billing.

#1. Editors (basic users) can add new editors to their team at any time and at no upfront cost. This allows folks to share designs, get feedback and move quickly without admin approval.

#2. If the number of editors exceeds the current plan, admins get an email a few days before the next bill is due, and highlights any new editors that joined.

#3. The admin can then decide to remove these new editors before the next billing cycle. BUT they're way less likely to now for two reasons:

1. Loss aversion: It's psychologically harder for them to remove access from someone than to say no in the first place. 
2. Effort: It requires the admin to actively remove someone. Often, people are busy and don't get to it—or don't bother since it's only $12/mo.

This makes it:

• Easier for users. They can invite folks without waiting for admins.
• Easier for admins. They don't have to invite everyone. They can batch remove people as needed each month. And they get a free month for each user.
• More revenue for Figma.

On Sunday, thousands of people scrambled for their remotes.

During the final quarter of the Superbowl match, Tubi, the streaming service, created an ad that looked like someone was changing the channel to watch Mr and Mrs Smith.

It was an incredibly clever way to get people's attention—and perfectly demonstrate exactly what Tubi is. It shows rather than tells.

It reminded me a lot of a classic prank:

Change a coworker's desktop background to be a screenshot of their desktop or currently open windows. Then close everything and hide the files on the desktop.

When they return to their computer, they'll desperately click around trying to get their computer to respond. Office pranking at its finest. 

A similar thing could be done in a YouTube video if coordinated with the creator. Or in an Instagram story/reel or TikTok video.

Entrepreneurs fail when they focus on businesses that don't provide value to people.

That's why nailing your value props is critical.

If you can tell a well-formed value prop story, it's a sign you’re creating something valuable.

Here’s the template. 

Example: Relationship Hero (relationship coaching SaaS)

• Describe a specific person with a specific problem: A 23-year-old male who can’t get a date.
• Describe their current best effort to solve their problem: He gets a Tinder account and does his best to convert matches into dates.
• Describe why it’s still a problem: His matches barely respond, and when they do, the conversation feels boring and forced. He uses it for one hour every day but only gets one date every two months.
• Describe how their life gets better thanks to you: Once Relationship Hero coaches guide him through writing his texts, he suddenly has much better conversations that result in a date each week.

This simple framework helps you validate a plausible business/product idea without having any market research or empirical evidence to show. (Although we recommend those for deeper analysis—talking to customers is incredibly important.)

You can then use that story on your website and marketing copy.

The vast majority of cold emails are ignored.

In the worst case, people flag your emails as spam (causing future emails to end up in spam), and have a negative impression of both you and your brand.

That's why Lemlist, a tool for automating email outreach, warns against doing "cold emails." Instead, they should be warm 🔥

What does that mean?‍

That means only reaching out to people who already have some idea of who you are, and have a positive association with you and your brand already.

For example, if you got a personalized message from your favorite influencer or celebrity, you'd welcome it, and not just flag it as spam. You'd happily respond.

To do that, sadly it's not a quick fix. Which is why most people don't do it. 

You have to:

1. Produce a lot of free content, say on LinkedIn, Twitter, YouTube, podcast, etc.
2. Then engage with people who engage with you. And engage with others writing and commenting on relevant posts in your niche.
3. And then eventually DMing them a personalized message either to get to know each other, give them a free resource, or pitch an offer.

If you do this, your response rates will go from single digit to double digits.

Lemlist believes this so strongly that they encourage their entire team to be active on social media and build their own personal brands.

What motivates people to buy? Look to the psychology of spy recruitment for answers. 

Intelligence officers use an acronym to size up potential recruits’ motives:

• M = money
• I = ideology
• C = coercion
• E = ego

These also align pretty directly with the emotional triggers behind purchasing decisions.

Money

Emotional triggers this motive aligns with: greed and lust

Sadly, greed drives human behavior. Wealth, power, and social currency—all things people instinctively want.

Appeal to prospects' aspirations. Like this copy from Horst Studios: “Where the women you hate have their hair done.”

Ideology

Aligned with hope and a sense of belonging

Two thirds of Gen Zers will stop using—or even boycott—brands that clash with their values.

Speak to the values that matter to your audience.

Talk about values a lot. Two brands that do an A+ job with this: Ben & Jerry’s and Patagonia.

Coercion

Aligned with guilt and fear

We don't actually recommend this one. Don't guilt people into buying your products. 

A better approach: Reveal how your product is the guilt-free alternative to the others that are out there. Especially if that benefit ties into your value props.

Ego

Aligned with vanity

A little flattery goes a long way.

Which one stands out the most?

We’ll bet it was the Pringles. Unlike the other two brands (and dozens of other chip brands that come in crinkly rectangular bags), Pringles come in a tube.

This is a pattern interrupt—something that breaks the norm.

Pattern interrupts grab attention.

They draw your eye even if they're inherently LESS noticeable than the competition:

🌈🌈🌈🌈🌈🌈🌈🦾🌈🌈🌈🌈🌈🌈

And in a crowded market, they make your business stand out.

To get in front of more leads, try incorporating pattern interrupts. Some ideas:

1) Like the Pringles example, give your product distinctive packaging.

2) If most companies in your industry have a certain aesthetic, make yours the complete opposite.  

Think of how Liquid Death embraced hardcore branding in the minimalist world of bottled water.

3) Use unusual imagery in your ads.

Ever seen Squatty Potty’s pooping unicorn commercial? Or Poo-Pourri’s “Girls Don’t Poop” ad? These videos got a lot of attention because of their weird visuals. (The bathroom humor just happens to be a coincidence—but we’re not not saying it’s worth a shot.)

4) Along the same lines, use contrasting colors in your ads.

The agency Biddyco used neon colors in its Facebook ads for the cereal brand Magic Spoon. Compared to everyday photos from friends and family in your feed, these bright shades were a total scroll-stopper.

5) Plan a different kind of event.

Instead of organizing a generic marketing conference, the SaaS brand SparkToro hosted an event where each speaker told a story they'd never shared before. Sessions were short—30 minutes max—and nothing was recorded. This made speakers more comfortable with being vulnerable and incentivized people to tune in live.

Good copywriters know the power of future pacing. That's a technique that encourages readers to visualize the positive results your product will help them achieve.

Example: A coding bootcamp can say, "Learn to become a programmer so you can earn a 6-figure tech salary and work from home."

That paints a picture of a big win after completing the bootcamp. It's easy to visualize.

Just one problem with future pacing: It doesn’t work well on skeptical buyers. Their objections cancel out the rosy picture.

To win over skeptics, give instant gratification in your copy. Highlight the good things that are just around the corner. 

Disney does this by making its vacation-booking process just as appealing as the trip that’s months away.

A few examples:

• "Disney Cruise Line gives families dreams to wake up excited about." → Become your family's hero.
  
• Page headings like "Discover Value in Vacation Packages," "Trip Planning Made Easy," and "Book with Confidence" → Enjoy the trip-planning experience.
  
• "With over 50 different hotels to choose from, you're sure to find one that fits your family’s travel style, size, and budget!" → Easily find a place that fits your needs.

As a result, skeptical prospects perceive an immediate reward from booking.

To deliver instant gratification in your copy, frame the purchase itself—and not just the product—as a win. For instance:

• “Order X now, and you’ll feel relief knowing you made the right decision.”
  
• “By saying yes to X, you’ll be one step closer to achieving your big goal.”
  
• “Buy X now, and you’ll wake up tomorrow knowing you finally did something about it!”

Your prospects may still have reservations about your product. But they’ll be more likely to act when you sell them immediate confidence and relief.

Duolingo has one of the best viral growth loops.

And it has nothing to do with the gamification they're known for.

What is it?

👇🏿👇🏿👇🏿👇🏿👇🏿👇🏿👇🏿👇🏿👇🏿👇🏿👇🏿
👉🏿👇🏾👇🏾👇🏾👇🏾👇🏾👇🏾👇🏾👇🏾👇🏾👈🏿
👉🏿👉🏾👇🏽👇🏽👇🏽👇🏽👇🏽👇🏽👇🏽👈🏾👈🏿
👉🏿👉🏾👉🏽👇🏼👇🏼👇🏼👇🏼👇🏼👈🏽👈🏾👈🏿
👉🏿👉🏾 👉🏽 weirdness👈🏽👈🏾👈🏿
👉🏿👉🏾👉🏽👆🏼👆🏼👆🏼👆🏼👆🏼👈🏽👈🏾👈🏿
👉🏿👉🏾👆🏽👆🏽👆🏽👆🏽👆🏽👆🏽👆🏽👈🏾👈🏿
👉🏿👆🏾👆🏾👆🏾👆🏾👆🏾👆🏾👆🏾👆🏾👆🏾👈🏿
👉🏿👆🏿👆🏿👆🏿👆🏿👆🏿👆🏿👆🏿👆🏿👆🏿👈🏿 

They purposely make people translate really bizarre sentences.

I have an entire album of them on my phone. I send them to people all the time.

And I'm not the only one. People share them on Twitter constantly.

There's even a Twitter account with 100,000 followers called "Shit Duolingo Says."

Weird sentences delight users. They keep you asking, "What's gonna come next?" Which is critical for an app that does one of the hardest things: teach people a new language.

And they cause people to talk organically about the app with others.

Be weird to stand out, delight people, and get them talking.

Each year Google kills tons of its own products.

Why?

Because a company like Google needs each product to generate hundreds of millions in revenue (or be strategically relevant) to justify relative to their other products.

It doesn't mean they're bad ideas, they're just too small for Google.

Killed by Google shares every project sent to the graveyard by Google. It's worth going through it regularly to see if there are any ideas worth replicating.

Often these have many thousands or millions of users who suddenly need a new alternative—making them an attractive market to target if you can act fast.

Imagine this: You’re not an expert in SEO, and are rather mystified by it, so you decide to hire an SEO consultant. You find an expert on Upwork (for example).

They seem confident, so you decide to work with them. Because you're inexperienced, you're totally unaware that there are gaps in their SEO knowledge.

Later, when someone else offers sound SEO advice that contradicts to what your Upwork consultant told you, you’re more likely to take it with a grain of salt.

This is caused by "the anchoring bias." 

We trust the first piece of info we’re given more than newer information.

That first piece of info (Upwork SEO consultant) acts as our reference point—we judge new data against it, letting it skew our opinions on quality. 

We naturally lay the burden of proof with the new information, even if we never validated the old information.

Oh humans.

Applied to creative work, the anchoring bias can make us complacent. We get stuck on the same process, messaging, and copy we’ve used for years—unaware that switching things up could lead to better results.

To avoid a stagnant marketing strategy, run interesting experiments. Or try a new SEO consultant, different freelancers, or an AI copywriting software. 

We’re not suggesting that you fire any loyal employees or partners—only that you try something new on occasion. See if your marketing efforts benefit from a fresh spin.

As you've probably noticed, at the top of every newsletter edition, we tell people how to break up with us... err I mean unsubscribe from the newsletter.

Seems counterproductive, right?.

We tell people how to leave after we fought so hard to convert them to a subscriber. 

So why do we do it?

It's one of the many things we do to make sure our emails keep ending up in people's inboxes. And that they have a positive impression of our brand.

So first, it builds trust—we’re not here to hold your inbox hostage.

And if someone doesn't want to receive our emails, we don't want to keep hammering them until they're so upset that they mark our emails as spam.

Spam complaints hurt your emails’ future deliverability. That is, they increase the chances of your future emails landing in people’s spam folders.

So make it easy for people to unsubscribe. You’ll be doing both readers and yourself a favor.

Again, this is just a tiny piece of the email deliverability puzzle, if you'd like to find out more about how to improve your email deliverability, check out our Own the Inbox Sprint.

As part of our launch, we’re offering a 10% discount (expires February 2nd at 5pm PT). We’ve only got 55 spots left, so get yours before the door closes! Enroll now.

The entire point of a free trial is to prove value and convert leads into customers ASAP.

So how long should your trial be to maximize conversions?

Most companies offer free trials of 7-30 days, though some run as long as 90 days.

You can justify both ends of the spectrum.

1. Longer trials mean users have more time to get familiar with a product.
2. Shorter trials create a sense of urgency.

So which leads to more customers?

In a study of 7-, 14-, and 30-day trials for a SaaS product, the shortest length (7-day) did best at increasing subscriptions, retention, and revenue.

Meanwhile, there was little difference between the 14- and 30-day trial results.

According to researchers, urgency explains why. With a short trial, we use a product more intensively because we want to maximize its use in the limited time frame.

But with a longer trial, we tend to use the product much less per day. And as a result, we forget about it in the trial’s last days—the most important period because that’s when we decide whether or not to become a customer.

Experiment with short trials to boost conversion. Let us know how it pans out.

Creator Sara Renae Clark offers a lot of freebies to her audience.

It's a really effective strategy. In fact, it's our entire ethos at DC.

Provide a ton of free value. Slowly build people's trust over time. Eventually, they'll trust you enough to buy one of your paid products.

But instead of only offering her freebies as instant downloads or newsletter rewards, she places some as products in her online shop.

To get them, users have to go through the normal purchasing process: create an account, add the item to their cart, and check out.

But they don’t have to pay, of course.

According to Sarah, offering her freebies this way “warms up” leads into becoming paying customers. It’s a practice run that builds her credibility.

The idea is that by going through the motion of buying something without actually spending money, leads will feel more comfortable making a real purchase later on.

And they'll already have an account. Making checkout even smoother.

Other creators, such as Jack Butcher (Visualize Value), offer both a free and a $1 product.

Eye contact is one of the most powerful persuasive tools on the planet.

But staring down the lens of a video camera is an insanely intimidating and challenging task.

Seriously. It's really difficult. 

Despite that, maintaining eye contact can:

1. Make you more persuasive.
2. Make your words more memorable.
3. Make YOU more memorable.
4. Make people more honest (and they'll also think you're more honest).
5. Create and deepen attraction.

In short: making eye contact in your videos by staring at the camera is hugely beneficial.

Here's the great news:

AI can now make you maintain eye contact even if you spend the whole time staring at your speaking notes. 

Or awkwardly darting your eyes around the room desperately waiting for it to be over.

For example:

Windows 11 already offered this. But honestly, it looked creepy.

NVIDIA took a step out of Uncanny Valley. It's basically impossible to tell that it's fake.

This will likely become the norm. Try it out before everyone else is doing it.

Google Analytics just doesn't cut it.

It was made to measure the ROI of campaigns within the Google ecosystem (ex: Google Ads). And to give Google an all-seeing eye across the Internet to make ads more profitable.

It was not built as a product analytics tool.  

With the update to GA4, you get a bit of that. But many users shared that it's still lacking in funnel analysis, retention, and segmentation analysis.

So, what’s the solution?

Amplitude Analytics’s new campaign reporting feature helps you understand how acquisition investments drive product growth.

Amplitude Analytics enables product and marketing teams to view how acquisition sources impact product outcomes, attribute product success to campaigns, measure the ROI of digital campaigns and activate campaigns with better customer segmentation.  

Amplitude is also the only digital analytics platform to combine acquisition campaign reporting with best-in-class product analytics.

It's also the analytics tools we use and love at Demand Curve.

‍Check out their demo environment here

That last tactic notwithstanding, there is a category where the warmth-competence dynamic isn’t as applicable: luxury.

Luxury brands don’t have to be warm to succeed. In fact, it might benefit them to be cold.

Let me introduce you to the greatest academic-study title of all time: “Should the Devil Sell Prada? Retail Rejection Increases Aspiring Consumers’ Desire for the Brand.”

What the authors uncovered was that when it comes to luxury, if a consumer is treated rudely by a salesperson, they want the product more.

Here’s how they put it:

“After threat, consumers have more positive attitudes and higher willingness to pay when…the rejection comes from an aspirational (vs. nonaspirational) brand.”

If you work in luxury, we don’t actually think you should be a jerk to your customers.

A general principle to live by: No a**holes.

But this is a reminder that perceived value directly influences willingness to pay. How much do customers believe your product to be worth?

And perceived value in turn has a lot of factors.

Exclusivity is one of them. So are brand perception, status signaling, and the social currency a company provides to the people who shop it.

A few months ago, we wrote about delighting customers to build loyalty. We used the example of how Apple products always seem to arrive before their estimated delivery date.

Zappos pioneered that type of “pleasant surprise” shipping. If you ordered a pair of shoes off Zappos, they would often arrive a day or two early. 

But Zappos didn’t prove their thoughtfulness just through early shoe arrivals. They also trained their customer service reps to be as patient as possible—even if that meant talking to a customer for nine and a half hours, as one rep did!

Zappos nailed two essential human traits: warmth and competence.

• Warmth: We want to know that a person cares about us and means us no harm.
  
• Competence: We also want to know if they’re capable and skilled.

Those judgments may influence more than 80% of human social behavior.

And crucially, they apply to brands too.

Brands like Coca-Cola have high warmth and competence. They’re trustworthy, friendly, and good at what they do. They even invented the modern-day Santa Claus.

On the other hand, services like the US Postal Service are seen as warm but not so competent (sorry, USPS 🙊).

Brands that score low on both dimensions don't tend to last long. 

Here’s what Princeton psych professor Susan Fiske and customer loyalty expert Chris Malone wrote in their book The Human Brand (emphasis added):

“Companies and brands were judged so strongly along the lines of warmth and competence dimensions that these judgments explained nearly 50 percent of all purchase intent, loyalty, and likelihood to recommend a brand or company. To put that 50 percent figure in perspective, consumer research is normally considered to be significant if it reveals a new variable explaining as little as 15 percent of customer behavior.”

Brainstorm ways to reveal your brand’s warmth and competence.

That doesn’t have to mean nine hours on the phone. Simple gestures—a comped product, a small act of service, or a hand-written thank-you note—can go a long way toward building lasting affinity.

Is your brand more of a Cady Heron or a Regina George? 

Here at Demand Curve, we’re a Ms. Norbury type.

Why? We’re kind of nerdy—and super determined to help our students out. We’re pushers.

(If you haven’t seen Mean Girls, we’ll still be here in an hour and 37 minutes 👀)

What we're talking about is our brand persona.

Thinking of your brand as a character can help you personify it and give it a unique, consistent voice in your messaging.

Now, while it’s fun to think about who your brand would be if it were a movie or TV character, we tend to prefer two other approaches to brand persona.

These are more universal—and you want your persona to make everyone on your team say:

"Ah, yep, I get it. That’s who we are."

Brand as a superhero 🦸‍♀️

Are you a Bruce Wayne who builds tools to solve problems? Or a Hulk who gets raging mad when your audience has a problem that’s holding them back?

Brand as an archetype🕴️ 

This goes back to the work of Swiss psychologist Carl Jung. There are 12 archetypes you can apply to brand.

Think: Patagonia as the Explorer, Harley-Davison as the Outlaw, Disney as the Magician.

We go deeper on persona building in our upcoming brand course. Check it out here.

We’re still in the “look at what I made everyone!!!” phase of creating AI images.

Oh, look at that, an excuse to share some pancakes from the United Federation:

But we’re also aware of some of AI’s limitations.

For example, DALL-E is great for still images, but video is much harder to do.

So what’s an ecom brand on TikTok or Reels to do?

Fortunately, Karen X. Cheng figured it out. Check out her video.

She tested out different approaches to AI for video until she reached a solid workflow for fashion showcase videos:

1. Shoot your video.
2. Use DALL-E to generate outfits. Erase parts of the outfit in your video, and inpaint over it. (Don’t erase the entire outfit—DALL-E will be able to match color and lighting better if you keep parts of the original.)
3. Use the program EbSynth by Secret Weapons to create consistency between frames. EbSynth is meant to turn paintings into animations, but after testing it out, Karen discovered that it works for clothes too.
4. Run the video through DAIN to blend the transitions between outfits—and create a slo mo effect.

(Sorry if you thought this tactic was going to be about stylish robots.)

"As the person being interviewed, it's entirely up to you to make it a podcast worth listening to or not. Treat it for what it is: A PERFORMANCE. You have to fight to keep listeners' attention through the whole interview. Bring your A-game like a musician or comedian would."

– Swipe Files

Podcasts continue to explode in popularity—making guest podcasting increasingly popular as a tactic for growth. 

Don't leave it up to the host to make it an A+ interview. Take ownership of the experience. 

Here are five tips to step up your podcast appearances:

1. Treat it like a performance, not an interview. Bring energy by smiling and using vocal inflections. Enunciate your words. If you’re going to be on video, use hand gestures for a more dynamic visual.
2. Research the podcast(s) you’re appearing on by asking the host:
3. Who is your audience?
4. What are some of your most popular episodes?
5. What topics will we cover? (Getting the questions in advance = even better)
6. Create a cheat sheet of talking points and send it to the host. It should be an outline with specific examples, not a script. Make sure to include:
7. A 2-minute synopsis answering “Tell me about yourself”
8. Your life background
9. Why you do what you do
10. How people can take action, e.g., sign up for your service or buy a product
11. Your hottest takes or “spiky point of view”
12. Books, podcasts, and resources you recommend
13. Prepare a few interesting anecdotes—telling stories makes for more entertaining and memorable interviews. Rehearse them with your friends so you can perfect the delivery.
14. Invest in good equipment, like a professional microphone. If doing video, get a solid camera and light like the Lume Cube.

Do the above and you'll far more likely dazzle their audiences and generate leads.